This information is provided for those that have a RhinoMarine license, but may be having difficulties activating the license. Note that new RhinoMarine licenses are no longer being sold. If you have lost your RhinoMarine license (hard disk crash, new computer, etc.), please contact us at

Licensing FAQ

Copyright Alion Science and Technology
 

1.    I entered my Site Key, but now my Site Code is different and the Site Key won't work.
The Site Code changes immediately when you enter your Site Key, so Site Keys are only good for a single use. This is because a Site Key can be used to generate a temporary license for a period of days; if it could be re-used, it would defeat the purpose. The fact that the Site Code has changed is perfectly normal, and you should still have your license. You can check the status of your license by selecting License from the RhinoMarine menu. A green padlock icon means that you have a permanent, unlimited license. A yellow icon means that you have a temporary evaluation license, and red icon indicates that you do not have a license.

2.    I have installed a new version of RhinoMarine, but now it won't find a license.
Upgrades from one major version number to the next (e.g., from Version 3 to Version 4) require a new license. Minor upgrades (e.g. from Version 3.4 to 3.5 do not require a new license; the license will remain after you upgrade your copy of RhinoMarine. This behavior is most commonly caused by not re-starting your computer between uninstalling the old version of RhinoMarine and installing the new version. Re-starting your computer should resolve this problem. You can also resolve this problem by looking to see if the Crypkey License service is running, and starting it if is not. In Control Panel, select Administrative Tools, and then Services. If the Crypkey License service is there but not running, right-click on it and select Start. If the service is not there at all, uninstall RhinoMarine, re-start your computer, and then re-install. Remember that you must have administrative privileges when you install RhinoMarine, and when using RhinoMarine you must have Full Control in the RhinoMarine installation directory.

3.    I reformatted my hard drive (or installed a new one), and now RhinoMarine can't find my license.
When the hard disk was reformatted, the license was destroyed. The proper procedure is to first transfer the license to another computer (see the Help file for information on this procedure), and then transfer it back after you have reformatted the hard disk (the same applies for installing a new hard disk). Alternatively, you can kill the license, and record the Kill Code that is shown. After you re-install RhinoMarine, you can then provide us with both the Kill Code and the new Site Code, and we will provide a new Site Key. To kill a license, select License from the RhinoMarine menu. In the Licensing dialog, select Kill License